Terms of service

Policies for the controlled Helix beta and planned commercial service. Paid enrollment is not open. Features described as planned or unavailable are not offered as completed services.

Status and contracting authority

These terms describe the controlled beta and approved commercial policies. Paid enrollment and capabilities identified as unavailable are not offered as completed services. Paid activation remains closed pending final legal and technical acceptance. An authorized primary owner must accept the applicable versioned agreements and attest authority to bind the subscribing organization before paid activation. A privacy acknowledgment is not automatically consent to every processing activity.

Ownership and permitted access

The subscribing organization retains ownership/control of its operational data, subject to individual privacy rights. Helix Industries LLC owns its software, intellectual property, brand and technology and processes customer data to provide authorized services. Use only records and features you are authorized to access, protect credentials and follow location procedures. The approved model is exactly one primary owner per location. Delegated permissions do not confer ownership or location-deletion authority; new capabilities are not automatically granted to delegated administrators.

Operational responsibility

Helix is operations and decision-support software. Customers and employees verify maps, gates, dispatch instructions, inspection and maintenance records, and AI outputs before acting, and maintain required training and independent safety procedures. Maintain alternative procedures for critical operations when software or connectivity is unavailable. These responsibilities do not remove Helix’s own legal obligations. No liability waiver or guaranteed legal protection is asserted by this statement.

Hardware exclusion

Physical remote emergency shutdown is In Development. It is not production-ready, available to paying customers or included in initial subscriptions or beta acceptance. Subscription policy must not change physical equipment behavior or interrupt an already accepted shutdown command.

Subscriptions and cancellation

The intended commercial offering uses automatic recurring payments only, with one agreement and seat pool per physical location and the owner counted as a seat. No automatic free trial is offered. Cancellation stops future renewal; access continues through the verified paid-through date. Unused paid time is not refunded except where required by law or specifically agreed. Cancellation does not delete the account or location records. Tax treatment and final checkout disclosures remain to be completed before paid enrollment.

Seat and price changes

Approved seat additions require review, an immediate prorated charge and verified successful payment before added capacity becomes available. Reductions take effect at renewal, cannot fall below occupied seats and do not refund unused paid time. Price increases receive at least 30 days advance notice, never change an already-paid period and apply at an eligible future renewal with an opportunity to cancel. These are commercial requirements; live acceptance is pending.

Expiration, recovery and export

There is no extra automatic grace period after verified paid time expires. Paid operational access is intended to be restricted only after that point if renewal is unpaid, and restored after verified payment. Records and memberships are preserved. The approved policy provides a 90-day post-expiration location-data window for reactivation and authorized-owner export without repurchasing. Advance deletion notice is required; after the window, data is eligible for a controlled review, not automatic destruction. Full retention/export and production payment-enforcement workflows are not yet available for paid enrollment.

Ownership, delegation and transfers

An accounting contact email grants no operational privileges. Billing remains owner-only until explicit server-authorized billing delegation is implemented and tested. The approved transfer model requires the current owner’s fresh identity verification, nomination of an existing verified member and recipient acceptance, with an atomic audit-recorded transfer. This self-service transfer workflow is not yet available. Unavailable-owner recovery and any location merger or subscription/seat transfer require Helix verification and documented approval; there is no self-service pooling between locations.

Intelligence

Intelligence is beta and can misunderstand names and requests. Review results before use. The approved rollout requires location-owner opt-in and individual capability controls. One shared monthly location spending cap and user/location usage attribution are planned; current saved spending preferences are not verified hard caps. Customer AI usage billing is not active. Google usage may still cost Helix; beta availability is not unlimited free use. Processing consent does not by itself authorize usage charges.

Support, continuity and discontinuation

Support is email-only; no phone, 24/7 support, guaranteed general response SLA, uptime percentage or uninterrupted service is promised. Reasonable security, monitoring, backup and recovery procedures are required operational commitments; automated production backups and restore acceptance still need configuration and verification. No zero-data-loss or instantaneous-recovery guarantee is made. When reasonably possible, Helix will give at least 90 days notice of permanent discontinuation, allow exports, and refund unused prepaid subscription time if Helix ends service early. Urgent legal, security or circumstances beyond reasonable control require case-specific notice and handling; these exceptions are not a blanket cancellation of customer rights.

Policies and requests

See the Privacy policy, retention, deletion/export and subscription disclosures. Material Terms/Privacy changes receive 30 days notice whenever reasonably possible; urgent legal/security changes may require faster action. Minor non-substantive corrections need no advance notice. Required affirmative reacceptance is presented to affected owners and recorded separately from notification. Contact support@helixindustries.io.

Subscription and automatic-renewal disclosure

Before payment

Paid enrollment is not open. Before activation, show the physical location, seat count including the owner, currency, taxes, billing frequency, exact recurring amount, initial/prorated amount, renewal date and policy version. The authorized owner must affirm contracting authority and expressly authorize automatic recurring charges. Do not preselect consent or treat visiting a page as acceptance. No real payment details belong in test payment flows.

Renewals and cancellation

Automatic recurring collection only; no manual-invoice collection option or automatic free trial. Cancellation stops future renewal while previously paid access continues to its verified end. No refund of unused time except as required by law or specifically agreed. Seat reductions take effect at renewal, do not refund unused time and cannot go below occupied seats. Additions require reviewed proration and verified payment before capacity increases.

Notices, recovery and record access

The approved service sends a billing-contact reminder seven days before renewal and prompt notice of a verified payment failure. There is no extra grace after verified paid time ends. Verified recovery restores authorized access while records remain intact. Original Stripe invoices/receipts/PDFs and permitted billing controls are prepared in test mode; live delivery, download/print and recovery acceptance are pending. Native payment navigation remains subject to store requirements.

Future price and service changes

Price increases require at least 30 days advance notice and an eligible future renewal; already-paid periods do not change. Cancel before the applicable renewal to avoid the new price. Permanent service discontinuation follows the Terms notice/export and unused-prepayment refund policy. Final taxes, checkout presentation, notice evidence and lawful exceptions need review before accepting money.

Policy updates

What changed

Version owner-2026-10-14 reflects the owner’s approved ownership, retention/export, AI consent, billing, support and safety policies. It distinguishes unavailable commercial workflows from existing beta behavior. Publication of these policies does not itself record a user’s affirmative acceptance or processing consent.

Notice and acceptance

Give 30 days advance notice of material Terms/Privacy changes whenever reasonably possible, with documented urgent security/legal exceptions. Minor non-substantive changes need no advance notice. Record version, recipients, send/delivery evidence and effective date. Where affirmative reacceptance is required, obtain it from affected location owners with contracting authority; do not replace consent with a notification or demand organization agreements from ordinary employees.

Contact: support@helixindustries.io.

Privacy policy

Prepared October 14, 2026. Version owner-2026-10-14.