Let’s talk operations
Contact Helix.
Questions about the platform, the founding-location beta or an existing account? Reach our team by email.
Help us understand the issue.
For support, include your device, the screen you were using, what happened and what you expected. Please leave passwords, verification codes and private customer records out of your email.
Request beta access
Public sign-up is not open. Existing beta participants can log in to Helix with their existing account, or contact support for help. Initial testing is limited to authorized employees at the founding location. Creating an account does not automatically give access to any location’s information.
Account and data deletion
To request deletion, email support@helixindustries.io from your account email and identify the account or data concerned. Opening an email does not submit a request. Support must verify your identity and authority, including ownership of shared location records. Approved policy permits any user to permanently delete their personal account after secure confirmation; sole location owners must transfer ownership first. Shared operational history remains, subject to applicable personal-data rights. The current request path is manual support; the secure in-app deletion workflow is planned and is not yet available.